From: Lee Friedman (lfried@uclink.berkeley.edu)
Date: Wed Dec 05 2001 - 10:39:47 PST
My experience might be helpful. I have a Win98 setup at home. I received a
call from AT&T saying that my service was restored, and to reboot my
computer, open my browser, and follow the instructions. This did absolutely
nothing.
I then undertook the following simple steps which restored service
immediately.
1. Right-click on network neighborhood, choose properties.
2. Highlight the "TCP/IP--Your Ethernet adaptor" component and click on
properties.
2. Change the IP address to automatic assignment (so you show no IP
address).
3. Make sure DHCP is checked under WINS configuration.
4. Remove the old "@home" gateway (so there is no gateway).
5. Click OK until you are back to the desktop, then reboot.
My browsers (both IE and Netscape) then accessed the network just as they
did before the service shutdown. Any email settings that were @home.com
(e.g. yourname@home.com)have to be changed to attbi.com (i.e.
yourname@attbi.com). Passwords are unchanged.
Good luck.
Lee Friedman
Professor of Public Policy
-----Original Message-----
From: owner-micronet-list@uclink4.berkeley.edu
[mailto:owner-micronet-list@uclink4.berkeley.edu]On Behalf Of Kurt True
Sent: Wednesday, December 05, 2001 9:49 AM
To: Nicholas Phelps; tedcrum@socrates.berkeley.edu
Cc: micronet-list@uclink4.berkeley.edu
Subject: Re: [Micronet] ATT/@home
So just to clarify, you're saying the key to effecting the switch over is
you just have to wait a while after you change the settings?
I ask because your experience sounds like exactly what I went through this
morning, except the part where you waited 10-15 minutes and the modem
kicked in. I just turned off the machine after what seemed an appropriate
period of cussing. -kt
-kt
At 12:00 PM 12/4/2001 -0800, Nicholas Phelps wrote:
>Hi Ted,
>Please excuse my advice if it is too basic or off the mark. Did the home
>user check their browser settings? All the check boxes on the LAN
>settings page (Settings, Control Panel, Internet Options, Connections)
>should be unchecked according to the AT&T instructions. I reviewed the
>settings from the auto configuration and found that the network settings
>were identical to my manual settings. However, my browser LAN settings
>were not changed by the auto configuration; the box to "Automatically
>detect settings" was still checked.
>
>I successfully switched over last night after 30 minutes of mucking
>about. I have a Win98 PII and use IE5.5. I used their automatic
>configuration software first, with no immediate success. I restored my
>old settings, returned to the AT&T site, and used the manual configuration
>instructions, with no immediate success. In both instances, I received
>brief DHCP error messages after launching the browser. I called their
>help line only to hear pre-recorded messages that were no help. I never
>reached a tech and was never given the opportunity to talk to a live
>person. I finally gave up in frustration and started to use MS
>Word. After 10-15 minutes, my cable modem gave a chime and indicated that
>I had a good cable connection. I was able to connect immediately to both
>the Internet and my email account. The download speed seemed better, but
>that may be due to the lack of current users.
>
>Hope this proves useful. Good luck to your home user.
>
>Nick
>
>At 08:52 AM 12/4/2001 -0800, tedcrum@socrates.berkeley.edu wrote:
>>Does anyone have any general recommendations for Berkeley users of 2home
>>who must switch to ATT?
>>
>>I have a user at his home who is having trouble reconfiguring.
>>
>>Thanks,
>>
>>TC
>>
>>
>>--
>>Ted Crum
>>tedcrum@socrates.berkeley.edu
>
>
>Nicholas Phelps
>HRMS Project Team
>University of California, Berkeley
>2001 Addison St, Rm 116
>Berkeley, Ca 94720-1526
>
>Ph. 510.643.1013
>Fax 510.643.3531
>
>
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